The California Consumer Privacy Act requires that we inform you that we collect the following categories of personal information from consumers for the purpose of collecting debts: 1) Identifiers, such as name, address and social security number; 2) Professional or Employment-Related Information, such as where you work; 3) Audio, such as recordings of telephone conversations between our employees and consumers; and 4) Commercial Information, such as legal obligations and credit information. For more information, or to access this notice in a different format, please see our Privacy Policy at www.glassmountaincapital.com.
The state Rosenthal Fair Debt Collection Practices Act and the federal Fair Debt Collection Practices Act require that, except under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade Commission at 1-877-FTC-HELP or http://www.ftc.gov.
You may request records showing the following: (1) that the Current Debt Owner has the right to seek collection of the debt; (2) the debt balance, including an explanation of any interest charges and additional fees; (3) the date of default or the date of the last payment; (4) the name of the charge-off creditor and the account number associated with the debt; (5) the name and last known address of the debtor as it appeared in the chargeoff creditor’s or debt buyer’s records prior to the sale of the debt, as appropriate; and (6) the names of all persons or entities that have purchased the debt. You may also request from us a copy of the contract or other document evidencing your agreement to the debt. A request for these records may be addressed to: 1375 E Woodfield Road, Ste. 400, Schaumburg, IL 60173.
FOR MORE INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE WWW.COAG.GOV/CAR. A Consumer has the right to request in writing that a debt collector or collection agency cease further communication with consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any other action authorized by the law to collect the debt.
You have the right to make a written or oral request that telephone calls regarding your debt not be made to you at your place of employment. Any such oral request will be valid for only ten days unless you provide written confirmation of the request postmarked or delivered within seven days of such request. You may terminate this request by writing to the debt collector.
This collection agency is licensed by the Minnesota department of commerce.
Debt collectors, in accordance with the Fair Debt Collection Practices Act, 15 U.S.C. § 1692 et seq., are prohibited from engaging in abusive, deceptive, and unfair debt collection efforts, including but not limited to:
(i) the use or threat of violence;
(ii) the use of obscene or profane language; and
(iii) repeated phone calls made with the intent to annoy, abuse, or harass.
If a creditor or debt collector receives a money judgment against you in court, state and federal laws may prevent the following types of income from being taken to pay the debt:
1. Supplemental security income, (SSI);
2. Social security;
3. Public assistance (welfare);
4. Spousal support, maintenance (alimony) or child support;
5. Unemployment benefits;
6. Disability benefits;
7. Workers’ compensation benefits;
8. Public or private pensions;
9. Veterans’ benefits;
10. Federal student loans, federal student grants, and federal work study funds; and
11. Ninety percent of your wages or salary earned in the last sixty days.
New York City Department of Consumer Affairs, License Number 1391115.
Please note that Glass Mountain Capital LLC does not provide translation of any communication created or made in English into another language. Glass Mountain Capital LLC does provide collection specialists who can converse with consumers in Spanish.
A translation and description of commonly-used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.
New York City regulations require us to record the language preferences of New York City consumers. Please call Glass Mountain Capital LLC at (877) 208-9952 to provide us with your preferred language.
North Carolina Department of Insurance Permit Number 119504308.
Glass Mountain Capital, LLC is licensed by the Collection Service Board of the Department of Commerce and Insurance.
Collection Agency License CAD10275
Compliance Manager License CM10934
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